A stable, growth-oriented organization with international operations is seeking a Bilingual Customer Service & International Logistics Coordinator to support customer accounts and outbound shipments. This role focuses on order management, customer communication, and international shipping coordination within a structured, compliance-conscious environment.

This position is well-suited for a professional who is Spanish/English bilingual, detail-oriented, and comfortable working with documentation, customer data, and cross-functional teams. Great opportunity for a candidate seeking long-term stability, professional growth, and hands-on involvement in international logistics and export operations within a collaborative and compliance-driven environment!

This is 100% in office, Monday - Friday with full-time hours. No relocation offered.

Key Responsibilities:

• Process customer orders, adjustments, and returns accurately and efficiently
• Serve as a primary point of contact for customer inquiries via phone and email
• Provide timely, professional responses to questions, concerns, and service issues
• Prepare, review, and maintain shipping and export-related documentation
• Ensure documentation is completed accurately and submitted on time
• Coordinate international shipments with external partners and internal teams
• Follow established guidelines related to international shipping and transportation requirements
• Communicate effectively with internal departments to ensure smooth order fulfillment
• Handle sensitive and confidential customer and order information appropriately
• Maintain organized records and support general administrative functions as needed
• Contribute to continuous improvement of customer service and logistics processes

Qualifications:

• Associate degree
• Bilingual in Spanish and English - required - read, write, speak professionally
• Proficiency with Microsoft Office and customer management systems (ERP/CRM experience preferred)
• Familiarity with international shipping or export documentation (preferred, not required)
• Understanding of regulated shipping environments is a plus
• Experience supporting logistics, customer service, or operations teams
• Strong written and verbal communication skills
• Ability to manage multiple tasks, meet deadlines, and adapt to changing priorities
• High attention to detail with strong organizational skills
• Positive, team-oriented mindset with a desire to learn and grow

Apply to be considered for this confidential opportunity with an established employer in the West Palm Beach area.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.